CYMRU CUES DELIVERY PRICES & RETURNS POLICY

DELIVERY PRICES

UK Delivery (Mainland)

  • UK Delivery Prices for Cues, Cases & Large Items will be £11.50 for Tracked & Signed with Insurance Cover.
  • If your items are in Stock we will try and dispatch the same day if possible from Monday to Thursday Excluding Bank Holidays.
  • Smaller Items Ordered Under 1kg Including: Mini Butts, Telescopic Extensions etc will be £6.50 for 1st Class Signed For.
  • If you Order Items that will fit inside a Jiffy Bag Including: Boxes of Cue Tips or Any Small Items the Cost will be £2.69 for 1st Class Signed For.

OVERSEAS Delivery

  • Please contact us before purchasing at our Checkout, We will then provide you with quotes and services available for you to choose from.
    Important Notice: If your buying from outside of the UK the website will NOT charge you the correct International Courier Delivery Charge! If this happens then we will have to charge you the extra cost incured and Payment will be needed before we book your item with the courier.
  • All Parcels will be professionally packaged and fully insured, tracked & signature will be needed.
  • We will always provide you with tracking numbers for your items so you can track the progress of your parcel at all times.
  • When we send items abroad we use a courier agent who finds the best and most competitive price for your delivery.

RETURNS POLICY

  • Cymru Cues have a 7 day return policy, This means you have 7 days after receiving your item to request a return.
  • Please note the following exceptions to our return and refund policy: Discounted Items and Gift Cards cannot be returned or exchanged.
  • Returned items must still have the tags on if they come with tags or returned in the same condition that you received it, Unused or unworn in its original product packaging.
  • If you make a Custom Order for Cues, Cases or Bespoke items made to suit your specifications, Then we can not offer returns for these items as all items will be checked before being dispatched.
  • Returned items must have no visible signs of wear or use.
  • If you paid Via Paypal who changed the user agreement as of 5th March 2020 these changes will go into effect. We will not charge you a fee to process the refunds, But the fees you paid from the Original Transaction will not be refunded.
  • You will also need the Original Receipt or Proof of Purchase.

TO INITIATE A RETURN OR EXCHANGE – PLEASE COMPLETE THE FOLLOWING STEPS:

  1. Please contact us regarding any returns questions: sales@cymrucues.co.uk
  2. You must contact us first before you send back your item, Otherwise your return will not be accepted.
  3. If we accept your return, We will explain what you will need to do next as it’s the responsibility of the customer to arrange and pay for the courier. Please make sure the item is very secure and well packaged, Please keep the Receipt Showing the Proof of Posting.
  4. Any Damage or Issues: Please inspect your order upon arrival and contact us immediately if the item is damaged, defective or if you have received the wrong item by mistake

RETURNING ANY CUES or CASES

  1. Please Contact Us before returning any Cues or Cases at: sales@cymrucues.co.uk
  2. All Cues and Cases returned must be in the same condition as it was received with No Damage, Scratches, Marks, Knocks, Dints or signs of any wear as we double check every item before we dispatch.
  3. Please make sure all Cues and Cases are returned in the Original Packaging we sent you to ensure the safe return of them.
  4. When returning Cues or Cases we will need to see the Original Copy of the Receipt of Purchase, And if we accept returns we would also need to see Receipt of Posting with Tracking Numbers.

Thanks Cymru Cues.